"I would like to give a huge shout out to an employee/owner "Carlos" that was tremendous during our son's travel from college to home. My son's car experienced a sudden acceleration drop and he was concerned, (as he should). He was about 9 miles north of Dubuque (heading south). So when he called we were on on a mission to help being many hours away. We went through all the general items to check on the roadside to see if something was just wrong, no luck. I then look up facilities (towing experience) company's in the area. I was able make contact and express why concern as my son is a student. Carlos and his team were SPOT on and getting his car to a location that had time on a late Friday afternoon fixed , so he could complete making it home. I want to give a shout out to Pro Care that was able to diagnosis the problem and HELP in this situation."